Reships, customs
Orders that have been taken by customs qualify for a free reship. Use psuedonames at your own risk, packages returned because of “addressee unknown” do not qualify.
Tracking information requests
US DOMESTIC: Please sign up for informed delivery via USPS https://www.usps.com/manage/informed-delivery.htm before reaching out to us, this is the fastest and easiest way to track your package.
If you absolutely can not sign up for informed delivery, or are an international order, please wait 3-4 days and email us at [email protected] with the order # and name on the delivery. Emailing directly after you order will result in additional delays, as we don’t have tracking immediately.
If you have paid, but did not receive a processing email within 3 hours please reach out at [email protected]
Shipping schedules
Orders are shipped out once to twice a week. Please wait a few days before requesting tracking.
Returns
Due to the nature of our product, in cases other than customs we cannot offer refunds or returns of any kind.
Please do NOT send the package back to the address on the box, it is an invalid address and will lead to the package being thrown out. We will NOT accept packages back under any circumstances.
STORE SCHEDULE/HOURS
For restocking, and mental health breaks, we close the 8th-15th of each month. In case of emergency for our returning clientbase, we may choose to fulfill a few orders during this time. Keep your stock up 🙂
COA requests
can be made to [email protected]. Please specify the exact COA you want and we’ll do our best to get back to you within 48 hours.
Dosing recs?
Are given for certain products in the description, especially for products that are not typical pharma preparations.
For injectables we choose not to do so because of the wide effective dose range, the amount of info on the subject, and the differences in regimens. Homebrewers often get criticism for dosing information and best regimens. We invite users to compare sources. One in particular we like
https://hrtcafe.net/Estrogen/estradiol_injections.html#dosing-and-monitoring
Mind that while recommendations are a great place to start, bloodwork should always be done after changing or starting your HRT regimen. It’s also good to get done 1-2 times per year even if it doesn’t change.
Is it safe?
Not as safe nor as consistent as pharmaceutical preparations. If possible, those should always be your first option.
Contact us at [email protected] for anything not listed here